Terms & Conditions

Last Updated: 19/06/2025

Welcome to The Fresh Hub ("we", "our", or "us"). These Terms and Conditions govern your use of our website www.thefreshhub.co.uk and the purchase of products from our store. By using our website or placing an order, you agree to these Terms and Conditions.

T1. About Us

We operate an online/offline shop based in the United Kingdom.

Business Name: The Fresh Hub Ltd

Trading Name: The Fresh Hub

Company Number: 16265504

Address: Garage No 4, Portway, Wythenshawe, M221UB

Email: thefreshhubuk@gmail.com

Phone: + 44 7359918635

T2. Use of the Website

You must be at least 18 years old to place an order.

You agree not to misuse the website or its services.

We reserve the right to suspend or terminate your access if we suspect misuse or breach of terms.

T3. Product Information

We aim to ensure that all product descriptions, images, and prices are accurate.

Products, especially fresh meat, fish and eggs may vary in size, weight, or appearance.

All prices are in GBP (£) and include VAT unless otherwise stated.

T4. Orders and Payment

Orders are subject to availability and acceptance.

We reserve the right to cancel any order for any reason (e.g., stock unavailability).

Payment is required at the time of purchase via accepted payment methods (e.g., debit/credit card, cash, bank transfer).

T5. Delivery

We offer delivery within specified areas only.

Deliveries are subject to weather, traffic, and supply conditions.

You must be available to receive fresh/frozen items at the arranged time; we cannot reattempt delivery for perishable goods.

T6. Returns and Refunds

Due to the perishable nature of fresh fish and meat, we do not accept returns for these items unless faulty or not as described.

If a product is damaged or incorrect, contact us within 24 hours of delivery with photographic evidence.

Non-perishable items can be returned within 14 days under the Consumer Contracts Regulations 2013.

T7. Allergens and Ingredients

Product packaging may contain allergen information.

Please check the label or contact us before purchase if you have specific dietary requirements or allergies.

T8. Liability

We are not liable for any indirect or consequential losses.

Our total liability shall not exceed the total price paid for the products in question.

T9. Intellectual Property

All content on the website (text, images, logos) is our property or licensed to us.

You may not use or reproduce content without our permission.

T10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the English courts.

T11. Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on this page with a revised "Last Updated" date.

TContact Us

If you have any questions about these Terms, please contact us at:

thefreshhubuk@gmail.com

+ 44 7359918635